How-to
Add or change social accounts
See which social accounts are followed for a brand, add or edit one as a Team Admin, and get one removed.
Social accounts belong to a brand, not to the Socials section. You manage them on the brand’s own page.
See which accounts are followed
Section titled “See which accounts are followed”- Select Settings in the navigation rail and open the Brands tab.
- Select a brand card, then View full details to open the brand’s page.
Every member sees the number of followed accounts in the page header, as Social accounts: followed by the count.
If you are a Team Admin, the page also shows a Social accounts card. It lists each account with its platform icon, its name or handle, and a link to the profile. An account that is not collected yet carries a status badge; an active account has none. See Team members for the roles.
Where accounts come from
Section titled “Where accounts come from”| Source | Meaning |
|---|---|
| Website | Found automatically in the brand’s website, from the links to its social profiles |
| Manual | Added by hand, by a Team Admin or by your account manager |
Account statuses
Section titled “Account statuses”| Status | Meaning |
|---|---|
| Waiting | GripIQ has not confirmed the profile yet, so its posts are not collected yet |
| Active | Posts are collected on every scan |
| Not found | The profile could not be reached at the stored address |
An account whose collection has been switched off no longer appears in the app.
Add a social account
Section titled “Add a social account”You need the Team Admin role.
- Open the brand’s page (see See which accounts are followed).
- On the Social accounts card, select Add social account.
- Choose the Platform.
- Enter the Profile URL.
- Select Add.
The account starts as Waiting. Posts from it are collected on every scan once GripIQ has confirmed the profile.
GripIQ refuses the account when the URL is not a profile on the platform you chose, when another brand in the project already has it, or when it was switched off in this project before. In that last case, ask your account manager to restore it.
Edit a social account
Section titled “Edit a social account”You need the Team Admin role.
- On the Social accounts card, select the edit button (Edit social account) next to the account.
- Change the Profile URL. The platform cannot be changed; to follow a profile on another platform, add a new account.
- Select Save.
A changed URL sets the account back to Waiting until GripIQ has confirmed the new profile.
Remove a social account
Section titled “Remove a social account”You cannot remove a social account from the app. Contact your account manager via Settings → Subscription, with the brand and the profile address ready.